1. Introduction
Welcome to Campus Tent. We value your privacy and are committed to safeguarding your personal information while providing an accessible, transparent housing marketplace for students and agents.
2. The Information We Collect
We collect information necessary to deliver our services, process inspection bookings, and protect against fraudulent activity.
A. Basic Account Details
When you register as a Student or Agent, we collect your name, email address, phone number, and account password.
B. Optional Agent Verification Data
To acquire the Verified Agent Badge and priority Explore ranking, agents may optionally provide verification credentials (such as video walkthroughs, utility/lease receipts, tenant references, BVN/Bank match, or identity documents). These credentials are used solely for authentication and safety scoring.
C. Inspection Payment & Transaction Data
When booking physical inspections, we record transaction identifiers and Paystack references to manage the ₦7,500 inspection fee escrow (₦5,010 agent disbursement and ₦2,490 platform fee).
3. How We Use Your Information
Your data is used strictly to:
- Tailor explore feeds to your university location.
- Connect students with hostel agents via real-time messaging and appointment scheduling.
- Disburse escrow payments accurately upon mutual inspection confirmation.
- Maintain platform integrity, prevent spam, and resolve disputes.
3. How We Use Your Information
Campus Tent uses the data we collect to operate, improve, and protect our platform. Specifically, your information allows us to:
- Facilitate Connections: Enable students to seamlessly browse, save, and inquire about properties, and allow agents to manage and respond to these inquiries.
- Maintain Platform Safety: Authenticate accounts, verify NINs and Student IDs, and actively monitor for fraudulent or suspicious activity.
- Communicate with You: Send essential service updates, account notifications, password reset links, and responses to your support inquiries.
- Improve User Experience: Analyze how our platform is used to fix bugs, design better features, and optimize the overall Campus Tent experience.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:
- Between Students and Agents: When a student makes an inquiry on a property, we share necessary details (such as the student's name, university, and message) with the verified agent to facilitate communication.
- Service Providers: We may share data with trusted third-party services that help us operate our platform (e.g., secure cloud hosting providers, database management, and email delivery services). These providers are legally obligated to protect your data.
- Legal and Safety Requirements: We may disclose your information if required by Nigerian law, legal processes, or to protect the rights, property, and safety of Campus Tent, our users, or the public.
5. Security
We take the security of your personal information and verification documents seriously. Campus Tent implements industry-standard technical and organizational measures to protect your data.
A. Data Protection Measures
- Encryption: Sensitive data, including passwords and verification documents like your NIN or Student ID, are encrypted and stored securely within our database infrastructure.
- Access Control: Strict access controls are in place to ensure that only authorized system administrators can access verification documents solely for the purpose of account approval.
B. Your Responsibilities
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your password confidential and for ensuring you log out of shared devices after using the Campus Tent platform.